Terms of Service & General Conditions

Terms of Service & General Conditions

Welcome to Robeatelierov. These Terms of Service set forth the legal framework governing your access to and use of our digital platform. By navigating our online store or placing an order, you agree to comply with these terms. We structure our commercial operations to align strictly with the laws of Hong Kong, including the Sale of Goods Ordinance (Cap. 31) and Consumer Goods Safety Ordinance (Cap. 456), as well as applicable digital advertising compliance guidelines.

Key Operational Overview

Section 1: Geographic Scope of Service

Robeatelierov operates exclusively within the boundaries of the Hong Kong Special Administrative Region.

• Local Distribution: We accept orders and fulfill deliveries solely to physical addresses located inside Hong Kong.
• Exclusion of Outside Orders: We do not process international shipments or accept orders intended for delivery outside the region.
• Localization: All transactions, product listings, customer service communications, and operational logistics function strictly under Hong Kong jurisdiction and local regulatory standards.

Section 2: Product Information & Orders

We take substantial measures to ensure that garment descriptions, sizing charts, fabric details, and visual representations accurately reflect the physical inventory.

• Visual Accuracy: Colors and drapes displayed on screens may vary slightly depending on display hardware settings.
• Order Acceptance: Receiving an electronic order notification confirms receipt of your purchase request. It does not constitute final order acceptance. We reserve the right to decline or cancel orders prior to dispatch due to inventory shortages or address discrepancies./li>

Section 3: Transparent Pricing & COD Payment Model

We believe in complete pricing transparency with zero unexpected costs at checkout.

• Cash on Delivery (COD): We operate exclusively on a Cash on Delivery model. You pay the exact order total in physical currency directly to the courier representative upon arrival at your doorstep.
• Zero Hidden Fees: The final total displayed at checkout is the precise amount you pay. We charge no shipping fees, handling charges, payment processing markups, or hidden taxes.
• No Pre-payments: We never request advance online credit card transactions or electronic funds transfers prior to shipment.

Section 4: Fulfillment Timeline & Cancellation Guidelines

Our logistics workflow ensures fast and transparent delivery across Hong Kong.

Fulfillment Schedule

• Order Processing: We require 1 business day to package, label, and prepare your garment for dispatch.
• Transit Time: Delivery requires an additional 1 to 2 business days via local courier services.
• Total Estimated Timeline: You can expect your order at your doorstep within 2 to 3 business days from the moment you complete checkout.

Order Cancellation Rules

• Pre-Dispatch Window: You may cancel your order without penalty as long as the items remain in our facility. Contact our support team immediately if you need to alter or cancel a request.
• Post-Dispatch Lock: Once an order moves to logistics and enters physical transit with our delivery partner, cancellation is no longer possible. The courier must attempt physical delivery at the specified address.

Section 5: Defective Goods, Returns & Replacement Protocol

We maintain a clear 30-day return policy that begins on the calendar day your order arrives at your doorstep. This framework applies strictly to damaged or incorrect items.

Qualifying Criteria for Returns

• Covered Scenarios: We accept returns exclusively if you receive a garment with physical damage, manufacturing defects, or if we accidentally send an incorrect size or design.
• Exclusion for Change of Mind: We do not process returns, exchanges, or refunds if you simply change your mind, decide you no longer prefer the color, or selected the wrong size despite available charts. Please review your order choices cautiously prior to purchase.

Step-by-Step Return & Refund Workflow

1. Initial Notification: If your item arrives damaged or incorrect, email our team at dress@robeatelierov.com within 30 days of receipt. Include your order number and clear photo evidence of the issue.
2. Complimentary Pickup: Upon reviewing your request, we arrange a local courier pickup at your address. We cover all transportation costs for valid return requests.
3. Physical Assessment: Once the item reaches our center, our team conducts an examination within 24 hours to review the condition.
4. Resolution Path:
   • Replacement: If stock permits, we dispatch a fresh replacement item at zero additional expense.
   • Full Refund: If the damaged item is beyond repair and replacement stock is unavailable, we issue a full refund.
5. Bank Transfer Disbursement: Because we operate via COD, we do not retain stored electronic banking accounts. We will email you requesting your local bank details to process a direct transfer.
6. Processing Time: Once initiated, the refunded amount takes between 5 to 6 business days to reflect in your bank account, depending on your banking institution's processing cycles.
7. Zero Restocking Fees: We charge $0 for restocking returned items.

Section 6: User Conduct & Intellectual Property

All visual assets, written text, page headers, graphics, logos, and software code present on this platform belong exclusively to Robeatelierov and are protected by Hong Kong copyright and intellectual property laws.

• Permitted Use: You may access this platform strictly for personal, non-commercial shopping purposes.
• Prohibited Actions: You may not extract, modify, distribute, reproduce, or repurpose any content from this website without explicit prior written consent from our management team.

Section 7: Limitation of Liability & Governing Law

These Terms of Service function in full accordance with the laws of the Hong Kong Special Administrative Region. Any legal disputes or claims arising from your use of this website or purchases made through our platform fall under the exclusive jurisdiction of the courts of Hong Kong.

Robeatelierov maintains responsibility for delivering merchantable goods that comply with local safety standards. Our maximum cumulative liability for any product delivered to you shall not exceed the original purchase price paid for that specific item.

Section 8: Dedicated Customer Support

Our customer support representatives are available to assist with inquiries, order tracking, address updates, or return requests.

• Operating Hours: 9:00 AM to 5:00 PM HKT, Monday through Saturday.
• Email Contact: dress@robeatelierov.com
• Telephone Contact: +852-5465-5584
• Physical Location: California Tower, 30-32 D'Aguilar St, Central, Hong Kong